Unfortunately, we are not able to cancel orders or change them once they are placed on the website. However, you can refuse the package at the door. If the packaging remains intact, Canada Post should not charge the return of the package to the shipper.
Send us an email using this form with your full name and order number
Wait for our approval before sending back your products
Within 30 days of receipt of your shipment
In original condition
In the original packaging
Final sale/Clearance merchandise
Used, Opened or damaged items
Products that are not in their original packaging
Original shipping charges is non-refundable (including free shipping cost)*
You are responsible for return shipping charges*
*Exceptions : wrong product received, damaged product or skin reaction. All shipping costs will be covered.
Once your return is received and inspected your refund will be processed, and a credit will automatically be applied original method of payment, within 12 business days.
Pack all the returned items, along with a print off of your confirmation of purchase email. Please use the box the items arrived in.
Go to local post office, or another courier, to ship the package. Return address for the package:
Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
Return address :Embryolisse Canada - Prestilux