We hope you enjoy using Embryolisse products as much as we enjoy creating them for you. If for any reason you are not fully satisfied, please read the instruction below.
Unfortunately, we are not able to cancel orders or change them once they are placed on the website. However, you can refuse the package at the door. If the packaging remains intact, ICS Courier should not charge the return of the package to the shipper.
Contact us using the HELP widget at the bottom right of the screen and provide us with your full name and order number.
Please wait for approval and instructions before sending your products back.
Original shipping charges are non-refundable (including free shipping cost) and you are responsible for return shipping charges - Exceptions: for wrong product received, damaged product or skin reaction, all shipping costs will be covered.
Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to the original method of payment, within 12 business days.
Return address :Embryolisse Canada - Prestilux